FAQs

Why buy from Wilson’s?

We are a family-run business with more than thirty years’ experience supplying and fitting quality flooring solutions for residential, commercial and industrial projects across the UK. We don't believe in gimmicks, pushy sales or hassle for our clients.

What type of floor should I go for?

To answer this question we need to know whether you are looking for interior or exterior flooring and what the main purpose of the space is.

Restaurants, canteen kitchens and other food preparation areas where water or liquid may be spilt require a safety vinyl which is also referred to as a non-slip vinyl or resilient vinyl. This is also the preferred choice for bathrooms, wet rooms, dental clinics, health clinics, toilet areas and some classrooms.

Front of house, retail or shopping areas can select flooring based on how they want the room to look. Vinyl wood and stone effect tiles or planks are very popular. Rubber flooring is also very striking. For the more budget conscientious, smooth or safety vinyl is also used.

Offices require practical and hardwearing flooring and so carpet tiles are the perfect choice. We have hundreds of tiles for you to choose from, whether you're looking for something that is budget friendly or something more extravagant. 

Matting is also important, particularly in shops, clinics or offices, as they will go some way towards absorbing the dirt and water from people's footwear as they browse. Mats do differ in price and there is also the option to have your logo printed on a mat if desired. This is only a snapshot of the services we offer. If you would like to discuss your requirements with one of our advisors, please call us and we will be happy to assist.

Do you have my item in stock? 

We offer a huge variety of flooring in a wide range of styles, materials and colours - our shop is just the tip of the iceberg. Whilst we do hold considerable stock, it would be impossible to stock every item we sell without passing on additional costs for storage - which we absolutely do not want to do. However, we do have excellent relationships with the manufacturers so if you place an order with us, we will have the flooring within 2 working days.

When can I expect to receive my order? 

Although as a guide we say 7-10 days delivery, the majority of our customers receive their goods within 3-5 working days and some are delivered the next day. If you have an urgent requirement, please call to discuss.

How do I know if I will like the flooring?

Flooring can make a huge difference to a room and you are encouraged to request a sample prior to purchase. No charge is made for samples.

Is there any trade discount?

The prices we offer are already very competitive and no trade discount can be given. However, if you wish to purchase more than 150 square metres of a product, please contact us as we may be able to secure a large order discount.

How do I measure my flooring?

Flooring space is measured in units of square metres. It is calculated by multiplying the two widest parts of the room. For example, 3m x 4.2m will total 12.6 sq m. 

How does the price work for flooring?

Some vinyl flooring is sold in sheet form and is priced per square metre. Other vinyl flooring, such as stone effect planks from Karndean, Amtico or Polyflor are only available from the manufacturer and sold in packs. Carpet tiles most often are sold in complete boxes.